The Buyer, as a consumer, may, in accordance with Art. § 7 of the Law on the Protection of Consumer Rights in Distance Contracts to withdraw from the contract without giving reasons within 14 calendar days from the date of receipt of the goods. The withdrawal period is maintained if the consumer sends notice of the exercise of the right of withdrawal before the expiration of the withdrawal period. If the right to withdraw from the contract is exercised, the consumer is obliged to transfer to the Seller everything that he received since the contract. If this is no longer possible (eg, the product has been damaged or destroyed in the meantime), the consumer must provide monetary compensation as compensation for what can no longer be issued. If the returned goods are only partially damaged, the Seller may exercise the right to damages against the consumer and set off his claim against the returned purchase price. In such a case, the Seller returns to the consumer only the reduced purchase price. If the delivered goods fully complied with the quality requirements and did not have defects, the Seller may reduce the purchase price to be returned to the consumer by his actual costs associated with the return of the goods. The consumer is responsible for any reduction in the value of the goods because of handling them in a manner other than that necessary to determine the nature, properties, and functionality of the goods.
The consumer cannot withdraw from the contract in the event of the delivery of a product that cannot be returned due to its characteristics. The withdrawal procedure consists in the fact that the consumer sends a clear written statement to the Seller’s postal address that he withdraws from the contract, in which he must indicate the details of the Seller (see above), details of the consumer, order number, date of purchase and address or the number of his bank account to which the payment will be returned. User can use this form for withdraw from the contract. The consumer must date and sign the withdrawal from the contract. Upon withdrawal from the contract and return of the goods (or proof that the goods have been sent to the Seller), all payments made by the consumer in connection with the conclusion of the contract will be returned to the consumer. In case of withdrawal from the contract, the consumer bears only the costs of returning the goods to the Seller. Payments will be refunded to the consumer within 14 days from the date of delivery by the consumer of the notice of withdrawal from the contract, but not before the return of the goods. The return will be made in the same way that the consumer paid for the goods unless the consumer and the Seller have expressly agreed on another method of return. This amount will be refunded without any additional charges.
The consumer is obliged to return the goods to the Seller no later than 14 days from the moment of exercising the right to withdraw from the contract, he can do this by sending it to the Seller. The deadline is considered saved if the consumer sends the goods back before the expiration of the 14-day period. The consumer is obliged to send the parcel by registered mail and with insurance to the specified address, since the Seller is not responsible for its possible loss. Parcels returned by cash on delivery will not be accepted by the Seller.
Payment for the purchased product will be returned to the consumer only after the returned product is delivered back to the Seller’s address or upon presentation of a document confirming the return of the goods, whichever occurs first. If the delivered goods fully complied with the quality requirements, the cost of returning the goods to the Seller shall be fully borne by the consumer. The product must be returned to the Seller intact, with full documentation, unused, undamaged, clean, if possible, in the original packaging and in the condition and value in which it was received by the Buyer.
In case of failure to comply with any of the above conditions, because of which there is no demonstrable delivery of the withdrawal from the contract within the specified period (eg, only the dispatch of the returned goods without indicating the will of the withdrawal from the contract), the withdrawal from the contract of sale is not accepted and the goods are returned at the expense of sender back.